| Complete Guide to IT Service Level Agreements: Matching Service Quality to Business Needs (1999/2000 EDITION) |  | Author: Andrew Hiles
Publisher: Rothstein Associates Inc
Category: Book
Buy New: $39.00
as of 5/23/2012 09:15 CDT details
New (2) Used (2) from $39.00
Seller: Amazon.com
Sales Rank: 1,515,305
Media: Paperback
Edition: 1999/2000
Pages: 255
Shipping Weight (lbs): 1.9
Dimensions (in): 10.6 x 8.2 x 0.9
ISBN: 0964164825
Dewey Decimal Number: 338
EAN: 9780964164826
ASIN: 0964164825
Publication Date: September 1, 1999
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Product Description
Covering all aspects of Information Technology Service Level Agreements (SLA's), this essential manual is a step-by-step guide to designing, negotiating and implementing SLA's into your organization. It reviews the disadvantages and advantages, gives clear guidance on what types are appropriate, how to set up SLA's and to control them. An invaluable aid to IT managers, data center managers, computer services, systems and operations managers. This unique, comprehensive guide is a major update of Andrew Hiles' landmark 1991 guide to Service Level Agreements.
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